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Definitions

• “We”, “Us” or “Our” means SCI Tojoki.
• “You” and “Your” means any and all persons named on the booking (including anyone who is added or substituted at a later date).
• “Party Leader” means the person who is named in the booking as being the primary contact and is responsible, on behalf of all other persons on the booking for all matters relating to the booking, including payments, charges, amendments, and cancellations.  The “party leader” is responsible for distributing all information about the accommodation to all other persons on the booking and for informing SCI Tojoki about all party details.  The “party leader” must be at least 18 years of age.

General Terms & Conditions

All bookings taken by us are subject to these Terms & Conditions and together with the information contained on our website https://ct.siaits.co.uk, make up the basis of your contract with us.

Please read these Terms & Conditions carefully.

• SCI Tojoki is registered in France at 409 Rue de la Perrellaz, Le Praz, 73120 Courchevel, (SIRET number 35103239600043). SCI Tojoki can be contacted by email at info@ct.siaits.co.uk.
• If we have to contact you, we will do so by the email address or telephone number of the party leader that is provided to us in our booking system.
• SCI Tojoki sells chalet accommodation and related services, which DO NOT form a package holiday, thus you are not covered by the package travel and linked arrangements regulations 2018.
• The accommodation provided by us for your party is only for the use of you and your party, subletting or sharing is prohibited.
• The contract between us and you will start on the date the deposit is received by us.
• Any loss or damage caused by you or any members of your party to property run by us, suppliers or staff, must be paid for in full by you. You are responsible at all times for the safety and security of your personal effects, documents and all ski equipment including rental equipment.
• Please take care with hygiene during your stay, disposing of tissues correctly and washing your hands with soap. If you become ill in any way while on holiday or within 7 days of returning home, please inform us immediately.
• Guests suffering from severe infectious diseases are not permitted to stay in the chalet.
• If you have recently had any infectious disease including Coronavirus (SARS, MERS or any variant of Covid-19), Rubella, Measles, Chicken pox or Mumps then please consult a doctor to find out when it is safe to travel.
• We cannot accept any liability for your personal possessions whilst you are in our accommodation, and you must make sure you take everything with you on your departure. If an item is found in the chalet it will be kept for 14 days. If you think you have left an item in the chalet email info@ct.siaits.co.uk, we will check for this item and if it is found, make arrangements for it to be returned to you. All lost property returns will incur postage and packaging costs.
• Wifi internet access is provided in the chalet. It is available on a “free to use” basis, by use of an access code. Internet is provided for leisure use only. In mountain resorts internet speeds are not the same as you can expect in urban areas, we cannot guarantee a continuous and uninterrupted connection as this is outside our control. SCI Tojoki shall not be liable for any losses due to interruption of internet service or downloading of hostile software. Illegal file downloading or accessing illegal content will be reported to the authorities.
• If there are any changes to our services caused by any new regulations we will inform the party leader, as soon as practically possible, on the email address registered to the party leader.

Pricing/Payment Policy

• All prices are accurate on the date published. We reserve the right to change the price of unsold accommodation, prices can go up or down.
• Prices shown are for sole occupancy of the chalet.
• The minimum occupancy or base price for the chalet is based on 8 persons irrespective of the actual number of persons staying if that number is below 8.
• Costs for additional persons above the base number of 8 are charged at the equivalent per person rate ( one eighth of the base price ).
• All Babies or Infants 2 years old and under identified on the booking receive a 100% discount.
• All Children 12 years old and under identified on the booking receive a 30% discount.
• Ages applicable are relevant to the date of departure from the chalet. Proof of age (Eg. Passports) may be requested as proof of age.
• If paying by bank transfer, you must ensure the cost shown on your confirmation/email reaches our account. Any currency exchange, commission or other bank fees must be paid by you.
• If your booking is made less than 6 weeks prior to arrival, your full payment must be made with 14 days of receipt of you confirmation email.
• If your booking is made more than 6 weeks prior to your arrival a 30% deposit is due within 14 days of the receipt of your confirmation email, with the balance due 6 weeks prior to your arrival.  Failure to make your payments on time may result in your booking being cancelled, please contact us if you have any problems with paying.

Insurance Policy

Comprehensive travel insurance is essential.  It is a condition of your booking with us that you are adequately insured including infants and children.  The insurance should cover the period from the date of booking to the last day of your trip.  It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your needs.  No liability will be accepted for any client without adequate travel insurance.

Your travel insurance must cover (but not limited to):

• Cancellation or curtailment: Cutting short your trip for reasons beyond your control.
• Emergency medical expenses: Including amongst other costs – mountain rescue, ambulance charges and repatriation to you home country.
• Personal Liability: To include, amongst other liabilities – damage caused by your negligence to the chalet.  It should not include a clause which restricts actions being taken by a travel companion other than family.
• Activities: Any activities you are likely to engage in during your stay with us.  Such as – winter sports with or without a guide (including off-piste skiing) and tobogganing.It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure – including ensuring their validity extends beyond the end date of your holiday. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation.

Special/Dietary Requirements

If you have any special or dietary requirements, please inform us at the time off booking, or at least 14 days prior to your arrival by emailing us at bookings@ct.siaits.co.uk.

We can cater for special dietary requirements however, because we need buy specialised products, we need to know in advance of your arrival so is important for you to inform us 14 days in advance of your arrival.

Cancellation/Amendments by you

If you wish to change your booking we will endeavour to comply with any requests, but this is not always possible. You must pay any additional costs incurred by us including those levied by suppliers.

If you wish to cancel all or part of your booking after we have entered into a contract, we must be notified in writing to bookings@ct.siaits.co.uk.  We will acknowledge your cancellation within 7 days of receipt.

If one or more members of the party wish to cancel, at no time will the amount payable drop below the minimum occupancy or base rate.

Cancellation of the entire booking more than 42 days prior to the date of arrival will incur the loss of deposit.

Cancellation of the entire booking within 42 days of the date of arrival will incur loss of the entire booking cost.

Cancellations/Amendments by us

The information we provide about your booking via our website is correct at the time of publishing. Occasionally errors will be corrected, or changes will be made in this information both before and after bookings have been confirmed. Whilst we make every effort to ensure this does not happen, sometimes it is unavoidable, and we will ensure the party leader is informed as soon as possible.

We may in certain circumstances (with the exception of unavoidable or extraordinary circumstances – see below) be required to cancel your booking in which case a full refund of all monies paid will be made to you. We regret we cannot meet any expenses or losses that you may incur because of such a change or cancellation.

Except where otherwise expressly stated in these Terms and Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by unavoidable or extraordinary circumstances.

In these terms and conditions unavoidable or extraordinary circumstances means any situation which is beyond our reasonable control, the consequences of which could not have been avoided even if we had taken all reasonable measures and include, without limitation, (whether actual or threatened) war, riot, civil unrest, terrorist activity, industrial dispute, natural, chemical or nuclear disasters, volcanic activity, adverse weather conditions, fire, flood, avalanche, pandemic, epidemic, closures, restrictions or travel advice imposed or issued by any regulatory authority or third party.